Customer Driven Service Webinar Presentation
This is a PDF of the PowerPoint presentation given during the Customer Driven Service webinar.
The Customer Driven Service training module focuses on teaching transit staff that interact with
customers the importance of customer service, as well as providing them with
the tools and training they need to provide excellent customer service
regardless of the situation or the customer. This learner’s guide
offers fast facts, best practices, exercises, quizzes and other guidelines to
help drivers, dispatchers and other transit staff cultivate the best attitude
for truly excellent customer service.